Cancellation & Refund Policy
7 day money back guarantee
All new customers are entitled to a 7 day money back guarantee (conditions apply).
If an account is terminated within the first 7 days of the original purchase:
1. A refund will be issued to the amount paid minus the first week of service (prorated).
2. If more than 500GB of upload have been used, charges of 1 Euro per 500GB will be applied.
3. If more than 1TB of upload has been used, no refund will be issued for any reason (fair use).
For the best resolution of a refund, all clients must use our customer support ticketing system, otherwise, no request will be processed.
A seedbox is terminated as soon as the request has been processed.
Please note, Coinpayments (cryptocurrencies) can not be refunded for any reason as it is not supported by the payment processor.
Cancelling a seedbox
Outside of the 7 day window, a seedbox can be cancelled by clicking the "cancel" button on the user dashboard. Consequently, the seedbox will be closed at the end of the billing period.