Billing Timeline & Suspension Policy

To ensure transparency, we have outlined our billing and suspension policies below.

Billing & Suspension Timeline

• 7 days before service expiration – An invoice and payment request is sent.
• 5 days later – A payment reminder is sent.
• On the due date (2 days later) – Your seedbox expires, and your service is suspended. You will receive a suspension email along with your first billing reminder.
• 24 hours after suspension – A second reminder is sent.
• Another 24 hours later – A final reminder is sent.
• 24 hours after the final reminder – If payment is not received, your seedbox is permanently purged from the system and cannot be recovered.

Important Notice on Data Retention

We are not a storage service and do not have the resources to hold unpaid services indefinitely. Once your seedbox reaches the purge date, all data is permanently deleted and cannot be recovered. We do not store data or configurations offline for later retrieval.

If you need to retain any data, please back it up before your seedbox is suspended.

Restoring or Cancelling Your Service

At any time during this process, you have the option to:

• Pay the invoice – The system will automatically unsuspend your service.
• Cancel the invoice – Click the cancel button on your seedbox dashboard. (To access the cancel button, click the “X” in the top-right corner of the suspended warning.)

Early Purging Exceptions

In some cases, a seedbox may be purged before the final deadline. The most common reason is non-usage. If a seedbox has never been used or accessed, we will cancel the invoice and immediately purge the seedbox, as it is clear the service is not needed.

Grace Period for Long-Term Clients

For clients who have been with us for over one year, we offer a temporary hold option in case of payment difficulties:

• You may request that we hold your seedbox offline for up to 2 weeks.
• During this period, your data will be preserved, but you will not have access to the seedbox.
• After the 2-week hold period, if payment has not been made or no further contact has been established, your seedbox will be permanently deleted.
• This option is available once per year.
• Full payment for the service is still required, including the time it was held, before access is restored.
• To request a hold, you must open a ticket. Your request is not approved until you receive confirmation from us.

If you have any questions or need assistance, please feel free to contact us.