After working hard for the past few months, we have rewritten almost our entire backend code and app management to ensure the most stable and the fastest experience for our customers. To have everyone benefit from these efforts we will move all clients to the new code base. This will affect you if your current slot is on servers GSB1 through GSB140. This move will happen over the coming months while we work as fast as we can to get this done in the shortest amount of time possible. 

This guide will take you through the initial installation and configuration to use X2GO. To get started, first install the application via the Dashboard and once that is done, enable SSH on your slot. Once that is done you need to download and install the client you want to use, depending on your platform. For this guide we will use the Windows client.Setup the client in WindowsStart the client on your PC, on the first startup it will present you with a screen to make a new sess…

In our most recent update to PHP8.0 older VM's may show issues with ruTorrent. You can easily solve this by clicking update on the ruTorrent card:After this ruTorrent should work as intended. If you are still experiencing issues please open a ticket.

rar2fs is a FUSE based file system that can mount a source RAR archive/volume or a directory containing any number of RAR archives and read the contents as regular files on-the-fly. Non-archived files located in the source directory are handled transparently. Both compressed and non-compressed  archives/volumes are supported but full media seek support (aka. indexing) is only available for non-compressed plaintext archives. In general support for compressed and/or encrypted a…

This guide will take you through the Organizr installation Wizard and help you put in the correct settings for use on our system. This guide is only for users on our old environment, as the new PVE servers will configure Organizr automatically.Prepare a directoryThe oragnizer wizard will want to put its database into an accessible directory. We have to create one first, our suggestion would be to create a directory called organizr-db. You can either use FTP or SSH to connect to …

This guide will take you through setting up Deluge 2, its configuration and setting up autodl-irssi to maximize your speed and peering on torrents.Install Deluge 2Installing Deluge 2 is pretty straight forward. Be aware that the installation can take quite some time the first time you install it, as there are a lot of dependancies and packages to build and install. All this happens automatically, once you hit the [install] button on Deluge 2 via your dashboard.Configure …

If you pay the same invoice more then once it will be added as a credit to your account, which in turn will be used to pay (part of) your next invoice. If you need the money refunded please open a ticket and let us know.

If you fail to pay your invoice by its expiry date then your slot will be suspended for 4 days. After the 4th day you slot will be purged and all data will be deleted without any option to be recovered. Do you know up front about an issue with an upcoming invoice? Contact billing and we will do our best to hold it for a few more days for you.

You can add or change your address on your profile page.

You have the option to add credits to your account via your profile page. On the right side you can choose an amount and then click the [Add Credits] button. Please Note Credit payments will not be refunded.