If you fail to pay your invoice by its expiry date then your slot will be suspended for 4 days. After the 4th day you slot will be purged and all data will be deleted without any option to be recovered. Do you know up front about an issue with an upcoming invoice? Contact billing and we will do our best to hold it for a few more days for you.
You can add or change your address on your profile page.
You have the option to add credits to your account via your profile page. On the right side you can choose an amount and then click the [Add Credits] button. Please Note Credit payments will not be refunded.
There could be many reasons for apps to fail, be it on install or once you try to load it. We do our best to make our installers bug free, but some things are out of our control. The first thing you should do if an app is stuck on installing for at least 20 minutes is to click cancel and then restart your seedbox. You can (if applicable) remove the app and try to install it again. If you have installed and app and it fails to load then you can uninstall and reinstall it again. If all this fai…
We cannot restore files that have been deleted. Assuming it was a torrent, then the only thing you can do is redownload the file.
What IP does my slot have?You can find the IP easily on your dashboard by looking at the [Seedbox] card.Can I change my IP?No. Each node has 1 IP which is shared among its users. The only way to change your IP is to move servers, which means losing all your data. The IP you would then use is still shared among the users of that other server.Do you offer dedicated IPs?No, we do not provide this service right now.
Yes. Our servers support 4K video streaming, but only with suitable network speeds and playback capabilities on the user side. 4K HEVC video transcoding although is not allowed for performance reasons.
From the terminal you can use this command: unrar e -r /home/seedit4me/myfile.rar Or, the following command if you want to preserve the directory structure too: unrar x -r /home/seedit4me/myfile.rar
Install the App on your slot, open the hamburger menu on your dashboard and click claim!
To upgrade your seedbox we will need to move your slot to a different server, depending on what your needs are. Your old slot will go offline while the data is moved. Please note the following:If you are upgrading to a higher pro plan please note any bandwidth you have used on your old plan will be added to your new plan until your renew date While we will do our best to migrate your data this can fail so make sure to back up anything you can not afford to loseTo upgra…