You can add or change your address on your profile page.

You have the option to add credits to your account via your profile page. On the right side you can choose an amount and then click the [Add Credits] button. Please Note Credit payments will not be refunded.

There could be many reasons for apps to fail, be it on install or once you try to load it. We do our best to make our installers bug free, but some things are out of our control. The first thing you should do if an app is stuck on installing for at least 20 minutes is to click cancel and then restart your seedbox. You can (if applicable) remove the app and try to install it again. If you have installed and app and it fails to load then you can uninstall and reinstall it again. If all this fai…

We cannot restore files that have been deleted. Assuming it was a torrent, then the only thing you can do is redownload the file.

What IP does my slot have?You can find the IP easily on your dashboard by looking at the [Seedbox] card.Can I change my IP?No. Each node has 1 IP which is shared among its users. The only way to change your IP is to move servers, which means losing all your data. The IP you would then use is still shared among the users of that other server.Do you offer dedicated IPs?No, we do not provide this service right now.

Yes. Our servers support 4K video streaming, but only with suitable network speeds and playback capabilities on the user side. 4K HEVC video transcoding although is not allowed for performance reasons.To be Clear you have to Direct stream content and NOT transcode 

From the terminal you can use this command: unrar e -r /home/seedit4me/myfile.rar Or, the following command if you want to preserve the directory structure too: unrar x -r /home/seedit4me/myfile.rar

Install the App on your slot, open the hamburger menu on your dashboard and click claim!Plex api can be a pain at timesInstall Plex do NOT open itclick claim get your code input itOnly click once then wait it might take a few mins but should go green (if you click more then once it will error )After this login to plexIf you clicked to open plex first or you get another error just Uninstall P…

To upgrade your seedbox we will need to move your slot to a different server, depending on what your needs are. Your old slot will go offline while the data is moved. Please note the following:If you are upgrading to a higher pro plan please note any bandwidth you have used on your old plan will be added to your new plan until your renew date While we will do our best to migrate your data this can fail so make sure to back up anything you can not afford to loseThe system&…

FTP/Network speeds can vary, based on a lot of different variables between the server and your home connection. This guide summarizes common issues and gives you pointers on how to analyse and solve them.While this guide mainly looks at FTP you can also use it if your getting slow download speeds from HTTP or buffering on Plex etc it all comes under Network issues, Also please note in 99% of cases the tests show there is an outage on route to your location this is fully out of our cont…