In our most recent update to PHP8.0 older VM's may show issues with ruTorrent. You can easily solve this by clicking update on the ruTorrent card:After this ruTorrent should work as intended. If you are still experiencing issues please open a ticket.

rar2fs is a FUSE based file system that can mount a source RAR archive/volume or a directory containing any number of RAR archives and read the contents as regular files on-the-fly. Non-archived files located in the source directory are handled transparently. Both compressed and non-compressed  archives/volumes are supported but full media seek support (aka. indexing) is only available for non-compressed plaintext archives. In general support for compressed and/or encrypted a…

This guide will take you through the Organizr installation Wizard and help you put in the correct settings for use on our system. This guide is only for users on our old environment, as the new PVE servers will configure Organizr automatically.Prepare a directoryThe oragnizer wizard will want to put its database into an accessible directory. We have to create one first, our suggestion would be to create a directory called organizr-db. You can either use FTP or SSH to connect to …

This guide will take you through setting up Deluge 2, its configuration and setting up autodl-irssi to maximize your speed and peering on torrents.Install Deluge 2Installing Deluge 2 is pretty straight forward. Be aware that the installation can take quite some time the first time you install it, as there are a lot of dependancies and packages to build and install. All this happens automatically, once you hit the [install] button on Deluge 2 via your dashboard.Configure …

If you pay the same invoice more then once it will be added as a credit to your account, which in turn will be used to pay (part of) your next invoice. If you need the money refunded please open a ticket and let us know.Please note if you have a PayPal sub running we can not pause it refuse it or adjust it it is fully in your control ( A PayPal sub means your asking PayPal to send the same amount the same time and date every month )You can cancel this from your pa…

If you fail to pay your invoice by its expiry date then your slot will be suspended for 3 days. After the 3rd day you slot will be purged and all data will be deleted without any option to be recovered. Do you know up front about an issue with an upcoming invoice? Contact billing and we will do our best to hold it for a few more days for you.

You can add or change your address on your profile page.

You have the option to add credits to your account via your profile page. On the right side you can choose an amount and then click the [Add Credits] button. Please Note Credit payments will not be refunded.

There could be many reasons for apps to fail, be it on install or once you try to load it. We do our best to make our installers bug free, but some things are out of our control. The first thing you should do if an app is stuck on installing for at least 20 minutes is to click cancel and then restart your seedbox. You can (if applicable) remove the app and try to install it again. If you have installed and app and it fails to load then you can uninstall and reinstall it again. If all this fai…

We cannot restore files that have been deleted. Assuming it was a torrent, then the only thing you can do is redownload the file.