Absolutely! You have the freedom to cancel your slot whenever you wish. Once your current paid period concludes, your slot will be deactivated. If you're interested in a refund, please refer to our refund policy at https://seedit4.me/refunds.

To cancel your slot for the end of your paid period, simply click the cancel button on your seedbox dashboard. This action will terminate any pending invoices for that service and halt all future emails from us.

Presently, we exclusively offer support for PayPal and Stripe for automated payments. You can easily set up either payment method by clicking on the left icon provided on the invoice you receive from us. If you encounter any error messages during the setup process, it may be because PayPal requires your billing address. You can conveniently add your billing address on your Account page. Should you prefer, you can remove it once your payments are successfully set up.

To expand your storage capacity, you have several options:

1. **Dashboard Upgrade:** If you're on the Sidekick, Hero, or Superhero plans, you can increase your storage by up to 1TB through the dashboard of your slot. Look for the option labeled 'Available upgrades' to add extra hard disk space.

2. **Consider Upgrading Plans:** If the available upgrade doesn't meet your needs, you might consider upgrading to a larger plan that offers more storage capacity.

3. **Custom Setup:** If you have specific requirements beyond what's offered in our standard plans, feel free to reach out to us for a custom setup. We can discuss your needs and tailor a solution to fit them accordingly.

To pay for your seedbox, follow these steps:

1. **Invoicing:** You will receive an invoice 7 days before your seedbox expires. This invoice can be paid using various methods, including PayPal, Credit/Debit Card, Revolut pay, or Coinpayments.

2. **Invoice Payment:** You have two options to pay your invoice:

   - Click on the invoice link provided in the email we sent you.

   - Alternatively, navigate to the [Billing] section on your dashboard. Here, you can view any unpaid invoices directly: [https://my.seedit4.me/billing](https://my.seedit4.me/billing).

Choose the payment method that suits you best, and complete the payment process accordingly.

Yes, you can delete your account by following these steps:

1. Go to your profile page.

2. Look for a big red button labeled [Delete] on the right-hand side.

3. Click on the [Delete] button.

4. Confirm the deletion process.

Please note that you cannot delete an account with an active service. If you have an active service, you'll need to wait for it to close on its expiration date. Alternatively, you can contact us to remove it immediately.

We exclusively bill in euros. If you need to convert the prices into your currency, your preferred method of payment will apply its current exchange rates for any currency conversions required. You can check with your payment provider for the most accurate conversion rates.

No, there are no additional fees besides the monthly price displayed for the box. All fees are already included in the monthly price you see.

Yes, if you hit your upload limit, your seedbox speed will be slowed down to approximately 10MB/s, which is about 500 to 600GB per day. If you wish to remove this limit, you can purchase extra bandwidth from your dashboard at a rate of 1.5 Euro per 1TB. You can buy additional bandwidth in blocks of 5, 10, 15, 20, or 30TB.

Please note that if you have already exceeded your limit, the extra amount you have used will automatically be deducted from the amount you purchase.

Your order may have been rejected for a few specific reasons. Here are the main ones:

1. **Abuse on Your Account:** This could involve issues related to billing, mistreatment of staff, or abuse of the seedbox service. Examples include running custom applications causing high server loads or exceeding bandwidth limits without addressing the issue after being contacted by staff.

2. **Abuse of Seedbox Bandwidth:** If you have excessively used the seedbox bandwidth and have not taken steps to rectify the situation after being notified by our staff, your order may have been rejected.

If your order has been rejected, you can submit a ticket to inquire about the reason. If it's something that can be addressed and resolved, we will allow you to place a new order.

To add space or bandwidth to your plan, follow these steps:

1. **Check Availability:** Look for the option to add space or bandwidth near the bottom of your seedbox dashboard under "Addons". If you don't see it listed, it means you cannot add it at this time.

2. **Pricing for Space:**

   - Adding 500GB of space costs 5 Euros per month.

   - Adding 1TB of space costs 10 Euros per month.

   - Once you add space, it cannot be removed, so consider if upgrading your plan to the next tier might offer a better deal.

3. **Pricing for Bandwidth:**

   - Bandwidth is billed at 1.5 Euros per TB outgoing.

   - You can purchase bandwidth in chunks of 5, 10, 15, 20, or 30TB.

4. **Breakdown of Bandwidth Pricing:**

   - 5TB outgoing = 7.5 Euros

   - 10TB outgoing = 15 Euros

   - 15TB outgoing = 22.5 Euros

   - 20TB outgoing = 30 Euros

   - 30TB outgoing = 45 Euros

   - Any unused bandwidth is carried over to the next month.

5. **Warning About Bandwidth Purchase:** If you have already exceeded your bandwidth limit and purchase more, any extra bandwidth you have already used will be automatically deducted from the amount you purchase. For example, if your plan allows for 10TB but you have already used 12TB and buy 5TB extra, you would only get 3TB of usable bandwidth.

Ensure to consider your usage needs carefully before adding space or bandwidth to your plan.

Whether your bandwidth is unlimited or limited depends on the type of plan you have. You can determine your plan type by checking the "Upload Limits" card on your dashboard. If you're unsure, review your plan details there to see if it's labeled as limited or unlimited. Unlimited plans have no set bandwidth cap, while limited plans do.

If you require additional resources beyond what our current plans offer, such as more than 5TB of hard drive space, additional RAM, or any other special requirements, you can open a support ticket. Our team will assess the server you're currently on to determine if there are any available resources. If there are, we'll work with you to determine a price for the additional resources you need.

If there isn't enough available space on your current server, we can explore the option of moving you to a server with more free resources. However, please note that we cannot downgrade plans, as reducing hard drive space can lead to system issues and data loss.

Feel free to reach out to us through a support ticket, and we'll do our best to accommodate your needs.

No, we do not offer a service to copy files from another provider to your new box with us. Unfortunately, we do not have the resources to undertake such a task for all our clients. However, we provide a guide that you can use to perform this transfer yourself. We recommend following the guide to manage the transfer of your files effectively. 

No, we do not offer any kind of redundancy or automatic backups. Implementing such a system would significantly increase costs and strain the resources of your slot, rendering it virtually unusable. While hardware failures are rare, they can occur. In extreme cases, there is a possibility that your data could be lost. 

If you have important data stored on the server that you cannot afford to lose, we highly recommend that you maintain your own backups. We offer several applications that can assist you in creating and managing backups for your data. It is crucial to take responsibility for safeguarding your data to mitigate the risk of loss.

In the event of a hardware failure, the following steps will be taken:

1. You will receive an email notification informing you that your server has experienced a hardware failure.

2. We will promptly create a new seedbox for you on a fresh server, unless the issue can be resolved within 6 hours. Our goal is to minimize downtime for the services you are using.

3. If it is possible to restore any or all of your data from the failed server, we will automatically transfer it to your new slot. This ensures that you do not lose any important data due to the hardware failure.

Our team is committed to addressing hardware failures swiftly and ensuring minimal disruption to your services. If you have any concerns or questions during this process, please don't hesitate to reach out to us for assistance.

In the event of a hardware failure, here is what happens to your data:

1. **No Backups Kept:** As per our Terms of Service (TOS), we do not retain any backups of data from seedboxes. It is the responsibility of our clients to ensure they have their own backups of any data they consider important.

2. **Replacement and Repair:** If the hardware of a server experiences a failure, we will replace the faulty parts and work to bring the server back online as quickly as possible.

3. **Risk of Data Loss:** If the failure is attributed to a faulty hard drive, there is a high likelihood that all data stored on that drive will be lost. We cannot guarantee the recovery of data from failed hard drives, and clients should not rely on this possibility.

4. **Client Responsibility:** It is crucial for clients to maintain their own backups of important data to mitigate the risk of loss in the event of hardware failure.

While we will make efforts to recover data from failed hard drives, clients should understand that success in such attempts is rare. Therefore, it is imperative to prioritize data backup practices to safeguard against data loss.

Yes, compensation is provided in case of a hardware failure, contingent upon the circumstances. There are two scenarios:

1. **Data Not Lost:** If your data remains intact despite the hardware failure, we will reimburse you for any lost days of service. However, please note that compensation will not be provided for the first 12 hours of downtime as this period falls under maintenance.

2. **Data Lost:** If your data is lost due to the hardware failure, we will extend your service expiration date by two weeks to compensate for the data loss. This additional time allows you to recover from the loss and ensures fairness in the event of unforeseen data loss.

These compensation measures are implemented to ensure that our clients are fairly treated and supported in the event of hardware failures, providing both reparation for any disruptions and time to recover from data loss.

The servers are equipped with either 64GB or 128GB of RAM. However, the RAM specified in the plan you order is dedicated solely to you. This ensures that you have the allocated resources necessary to meet your requirements without interference from other users on the server.

If your plan is no longer listed, here's what happens:

1. **Plan Retention:** If you are currently subscribed to a plan that we have removed from our listings, you will continue to retain that plan at the same price. Your plan will remain unchanged as long as you continue to renew it.

2. **Cancellation or Lapse:** However, if you cancel your plan or allow it to lapse without renewal, you will need to start with a new plan if you wish to continue using our services.

Please ensure to renew your plan to maintain access to the same features and pricing.

Yes, you can use your own domain name with your seedbox. However, please note the following:

1. **Domain Selection:** Seedit4me does not change or set domain names for clients. When a seedbox is created, the system automatically assigns a domain name to it, and this domain name remains fixed for the duration of the seedbox's existence.

2. **Setting Your Own Domain:** You have the option to set your own domain to point to your seedbox by editing the nginx configuration. However, please be aware that Seedit4me will not provide support or advice on this process. If you make changes that result in your seedbox breaking, you will need to reinstall it from your dashboard.

Using your own domain name is possible, but it requires manual configuration and comes with the risk of potentially breaking your seedbox if not done correctly. Proceed with caution and ensure you are comfortable with the process before making any changes.

We are committed to minimizing downtime, understanding that occasional hardware repairs and software updates are necessary. Typically, such issues are resolved within one hour, and no compensation is applicable.

For server downtime of less than 12 hours, no compensation will be provided, as this is considered part of routine maintenance work.

In cases where your seedbox is offline for more than 12 hours, the decision to provide compensation depends on whether the issue is due to user actions or a server fault. Time lost to your slot may be considered based on the specific circumstances.

Furthermore, if your seedbox is relocated to a new server due to a hardware fault or an server upgrade, the same principles apply. If the relocation is completed and online within 12 hours, no compensation is due. However, if the process extends beyond 12 hours, lost time may be added to your slot.

In summary, we maintain an impressive 99% uptime overall, showcasing our dedication to providing a reliable service. However, unforeseen hardware and software issues may arise, and we appreciate your understanding in such situations.

Yes, on servers that support SSH you are free to install apps that aren't provided by the dashboard. Please bear in mind we do not offer any support for unsupported applications or Plugins. Using SSH is at your own risk!

Only install app's to the seedit4me folder if you install to root this can fill up the small root area causing issues with your box

You can change the config files of your seedbox at your own risk

Also you can NOT change the OS as this will cause errors and the seedbox will just be formatted by staff 

we run on ubuntu 18.04 LTS 

As of June 23rd 2022 All new seedboxes or reinstalls will be on 20.04 ( you can not update from 18.04 to 20.04 your box needs to be formatted )

All seedboxes are behind a nat firewall you can open up custom ports in advanced you can NOT pick your ports or edit system ports.

If you install any program or app that puts unacceptable load on the seedbox your seedbox will be disabled or formatted to fix this.

Do not install things like Docker or Virtual box these programs will NOT work on the seedbox and we will have to format your box!!!!!

By editing any files on your Seedbox via SSH you can cause other app's on the dash to error or fail, Once again we will not support this do NOT use SSH unless your 100% sure of what you are doing !!

Seedit4me does NOT allow any Crypto Mining / Bots or Money making app's  on our servers for Any reason if a client is found to be running any mining/bot software there seedbox will be formatted on the spot with no warning !!! 

No. All seedbox come with Ubuntu 18.04 Upgrading this to higher or changing the OS causes issues with our systems 

If a client does change the OS on there seedbox we will format the seedbox without warning

As of June 23rd 2022 All new seedboxes or reinstalls will be on 20.04 ( you can not update from 18.04 to 20.04 your box needs to be formatted )

If you are on a limited plan, the data that is counted towards your limit includes all outgoing data from your seedbox. This includes data transferred via torrenting, FTP transfers, Plex streaming, and any other outgoing data from your seedbox.

However, downloaded data, which refers to any data you download to your seedbox, is not counted towards your limit. Only outgoing data, which leaves your seedbox, is considered for the purposes of your plan's data limit.

One or more of these reasons can apply to why this application was removed The application is unstable. The application is severely out of date or no longer maintained, which causes us a severe headache when it comes to supporting it. While not a primary factor, this is very often a very strong support to other reasons. The application has reached its EOL, and a newer version is available as a separate package 

 We're sorry if this causes you any inconvenience.

No, it's not possible to enable SSH access on Sidekick and Chaos plans. These plans were not designed to allow SSH access, and this feature cannot be added for any reason. Additionally, our staff cannot make edits for you via SSH on these plans.

If you require SSH access, you would need to consider upgrading to a plan that allows SSH access. Please review our available plans to find one that meets your needs for SSH access.

NVMe Buffered Storage refers to the utilization of NVMe (Non-Volatile Memory Express) cache hard drives in our 10Gb plans. While your data is primarily stored on SATA drives, the NVMe cache is utilized to enhance the speed of downloading and uploading processes.

Here's how it works:

- Your data is stored on SATA drives.

- When you perform downloading or uploading activities, the NVMe cache is utilized to accelerate the speed of these processes.

It's important to note:

- You do not have direct access to the NVMe drives; their management is handled by the system.

- We do not offer NVMe-only plans currently due to the high cost and space limitations of NVMe hard drives.

Whether you can update apps depends on the specific app you want to update. Here's a guide:

1. **Torrent Clients:** Torrent clients are locked to the most stable version. If you have SSH access on your plan, you can attempt to update them yourself. However, if this breaks the client or your seedbox, you will need to repair it or format it. We do not offer support or advice for custom changes to torrent clients.

2. **Plex:** You can update Plex by clicking the "Update" button on your main dashboard. This will pull the newest updates for your operating system and Plex.

3. **Sonarr, Radarr, Prowlarr, Sab, etc.:** These apps can typically be updated within the app itself, usually under an "Update" tab. Before updating, make sure to create a backup of the app. If the update fails or breaks the app, you can reinstall it and use your backup to restore it.

4. **Other Apps:** Some apps have an "Update" button on their app tile, which you can use to update them. As long as there is a stable and tested version available, this button will update the app for you.

5. **Locked Apps:** Some apps do not have update buttons and are locked to their current version. This may be because updates have caused issues or conflicts with other apps. When updates are tested and confirmed to be stable, they will be added to the main update button. You can attempt to update these apps via SSH, but we do not offer support or advice if this breaks something.

Always exercise caution when updating apps, and ensure you have backups in place before proceeding with updates, especially if the update process involves manual intervention or SSH access.