Frequently Asked Questions
Yes, Once you hit your upload limit your seedbox is slowed to 10MB/s about 500 to 600GB per day, If you wish to remove this limit you can but extra Bandwidth from your Dash at 1.5Euro per 1TB you can buy in blocks of 5, 10, 15, 20 or 30TB
There are very few reasons for the system to auto reject orders the main one's being there has been abuse on your account either via billing , abusing staff or seedbox abuse ( running custom app's causing high server loads or abusing the seedbox bandwidth and not fixing after staff contacted you )
You are more then welcome to ticket asking for the reason your order was rejected if it is something that can be solved we will allow you to make new orders
We both have limited and unlimited plans. You can easily see if you are on a limited plan on your dashboard by looking at the [Upload Limits] card.
Seedit4.me offers unmetered bandwith on selected plans. Due to a rise in demand of bandwith on these servers we will be enforcing our Fair Use Policy (FUP) from today on. ( 20/01/2021)
What does this mean?
For 99% of our clients this will make no change, except for better peak speeds and less load on average. The 1% remainder that uses up far more than other clients will experience throttling once they go beyond the FUP limits set on the specific server they are on. These vary form server to server, but ultimately are so lenient you will need to do TB's more than any other client before you hit them. The line will be throttled until the next renew date when the data resets.
Please also note that we do not allow our servers to be used as a proxy servers, for any and all activites. Using our services as such will lead to either the service being suspended or the slot being limited. Our services are not designed to be used in this way and doing so causes high loads on the servers as well as massive data usage affecting all other clients on that server.
If you are on a plan we have removed all the time your renewing it your keep the plan and the price
if you cancel or let it lapse then your need to start with a new plan
Seedit4me does Not change domain names or set them for clients when a seedbox is made the system picks your name and this is set for the life of that seedbox
You can set your own domain to point to your seedbox and edit the nginx config but be warned seedit4me will offer no support or advice on doing this if making changes breaks your seedbox you will need to reinstall from your dash
Yes, on servers that support SSH you are free to install apps that aren't provided by the dashboard. Please bear in mind we do not offer any support for unsupported applications. Using SSH is at your own risk!
Only install app's to the seedit4me folder if you install to root this can fill up the small root area causing issues with your box
Also you can NOT change the OS as this will cause errors and the seedbox will just be formatted by staff
we run on ubuntu 18.04 LTS
All seedboxes are behind a nat firewall you can open up custom ports in advanced you can NOT pick your ports or edit system ports.
If you install any program or app that puts unacceptable load on the seedbox your seedbox will be disabled or formatted to fix this.
Do not install things like Docker or Virtual box these programs will NOT work on the seedbox and we will have to format your box!!!!!
By editing any files on your Seedbox via SSH you can cause other app's on the dash to error or fail, Once again we will not support this do NOT use SSH unless your 100% sure of what you are doing !!
No. All seedbox come with Ubuntu 18.04 Upgrading this to higher or changing the OS causes issues with our systems
If a client does change the OS on there seedbox we will format the seedbox without warning
One or more of these reasons can apply to why this application was removed The application is unstable. The application is severely out of date or no longer maintained, which causes us a severe headache when it comes to supporting it. While not a primary factor, this is very often a very strong support to other reasons. The application has reached its EOL, and a newer version is available as a separate package
We're sorry if this causes you any inconvenience.
No, Sidekick and chaos plans were never designed to allow SSH this can not be added for any reason, Neither can staff make edits for you via SSH.
If you need SSH access then you would need to look at upgrading to a plan that allows this.
All 10Gb plans have NVMe cache hard drives while your data is stored on your sata drives when your downloading/uploading it will use the NVMe cache to pick your speeds up.
You do not have direct access to the NVMe drives this is dealt with by the system, At this time we do not offer NVMe only plans due to the high cost and spaces limits of these harddrives
It depends on the app you want to update below is a guide on this
Torrent clients can not be updated we have locked them to the most stable version (if you have ssh on your plan you are welcome to update these yourself but if it breaks the client or your seedbox you will need to repair this or format we offer no support or advice for custom changes)
App's like Plex you just need to click the Update button on your main dash it will pull the newest updates for your OS and plex
App's Like Sonarr, Radarr, Prowlarr, Sab etc you can update within the app under the update tab ( Make sure to make a backup of the app first you can do this within the app if the update fails or breaks the app you just reinstall it and use your backup to restore)
Some other app;s have a Update button on the app tile you can use this and as long as there is a version that is stable and tested it will update your app for you
And last some app's do not have update buttons and will not update via the main update button this will be due to them being locked to there current version either due to the updates having issues or causing conflicts with other app's, When we have tested and made sure the update does not cause issues we will add it to the main update button ( Once again your more then welcome to try to update via ssh but we will offer no support or advice if this breaks something )