Yes of course. You can cancel at any time and your slot will be removed once your current paid-for period ends. If you are looking for a refund then please read our refund policy here: https://seedit4.me/refunds.

We currently only support PayPal for automated payments. You can set it up by clicking on the left icon on the invoice you get from us. If you get an error message during the process, then it will be due to PayPal wanting your billing address. You can add one on your Account page and if you wish to do so you can remove it once your payments are set up.

On Sidekick, Hero and Superhero you can add up to 1TB of extra harddisk space via the dashboard of said slot. It will be listed under 'Available upgrades'. Is that not enough room for you? Then it will be better to upgrade to a larger plan, or contact us for a custom setup.

You will be invoiced 7 days before your slot expires. You can pay the invoice via Paypal, Card or Coinpayments. To do so either click on the invoice we've sent you via email, or go to [Billing] on your dashboard and your see any unpaid invoices: https://my.seedit4.me/billing.

You can delete your account on your profile page, on the right hand side it will show you a big red [Delete] button. After confirming your account will be closed and deleted. Please (Note you can not delete an account with an Active service)

We only bill in euros, so your preferred method of payment will use its going rates for any currency exchange that might be needed.

No! All fees are included in the per month price you see.

No.

Yes, Once you hit your upload limit your seedbox is slowed to 10MB/s about 500 to 600GB per day, If you wish to remove this limit you can buy extra Bandwidth from your Dash at 1.5Euro per 1TB you can buy in blocks of 5, 10, 15, 20 or 30TB

Please note if you are over your limit already the extra you have used will auto be taken off the amount you buy

There are very few reasons for the system to auto reject orders the main one's being there has been abuse on your account either via billing , abusing staff or seedbox abuse ( running custom app's causing high server loads or abusing the seedbox bandwidth and not fixing after staff contacted you )

You are more then welcome to ticket asking for the reason your order was rejected if it is something that can be solved we will allow you to make new orders 

If your plan can have Space or Bandwidth added you will see this near the bottom of your seedbox dash under Addons if you do not see it listed you can not add it at this time, 

Prices 

Harddrive space

To add 500GB of space it costs 5 Euros per month 

to add 1TB it costs 10 Euros per month 

Once you add space you can NOT remove it so it is worth checking if your get a better deal just upgrading your plan to the next tier

Bandwidth.

This is billed as 1.5 Euros per TB outgoing  

You can buy 5, 10, 15, 20 or 30TB chunks 

Break down 

5TB outgoing = 7.5 Euros

10TB outgoing = 15 Euros

15TB outgoing = 22.5 Euros

20TB outgoing = 30 Euros

30TB outgoing = 45 Euros

Any unused bandwidth is carried over to the next month 

WARNING!!! If you are already over your bandwidth limit and buy more you will auto pay off any extra you have already used ( if your plan has 10TB but you have already used 12TB and buy 5TB extra you would get 3TB to Usable )

We both have limited and unlimited plans. You can easily see if you are on a limited plan on your dashboard by looking at the [Upload Limits] card.

It depends on the plan you order. We make sure to never overload the servers and our top plans have a max of 2 users per HDD.

If you need more than 5TB of Harddrive space, more RAM or any other special resources you can open up a support ticket. We will check the server you're on and if there are any free resources we will work out a price for you. If there is not the room on your current server we can look at moving you to a server that has more free space. Please Note we can not downgrade plans as if we downsize your hard drive space it can cause system issues and lost data .

No, as we simply do not have the manpower to do so for all our clients. You can use this guide to do this yourself, though.

We have our own datacenter which is located in the Netherlands,.

No. The cost of this would be far too high and it would strain your slot so much it would be virtually unusable. While hardware failures are rare, they do happen. In extreme cases there is the possibility your data will be lost. If you keep data on the server that you cannot afford to lose, then be sure to have your own backups. We have several apps that can help you do that.

You will be contacted by email and informed that your server has suffered a failure. We will then immediately make you a new seedbox on a fresh server unless your server will be fixed in under 6 hours so the the downtime of the services you are using is brought back to a minimum. In case we can actually restore (parts of) your data then we will automatically add it to your new slot.

As per our TOS we do not keep any backups of data from seedboxes. If the hardware of a server fails we will replace the parts and then get the server back online as soon as possible. If the failure was due to a faulty hard drive, then in most cases all data will be lost. It is down to our clients to make sure to keep backups of any data that they deem important. We will do our best to try and recover data from hard drives, but this rarely succeeds and shouldn't be relied upon.

Yes, depending on what actually happened. There are two scenario's: 1) Your data is NOT lost: we will reimburse any lost days of service. 2) Your data is lost: we will add 2 weeks to your service expiration date to compensate for the data loss.

The servers come with either 64GB or 128GB ram, but the ram you see on the plan you order is dedicated to you.

No, we do not provide this service right now.

If you are on a plan we have removed all the time your renewing it your keep the plan and the price 

if you cancel or let it lapse then your need to start with a new plan 

Seedit4me does Not change domain names or set them for clients when a seedbox is made the system picks your name and this is set for the life of that seedbox 

You can set your own domain to point to your seedbox and edit the nginx config but be warned seedit4me will offer no support or advice on doing this if making changes breaks your seedbox you will need to reinstall from your dash

Yes, on servers that support SSH you are free to install apps that aren't provided by the dashboard. Please bear in mind we do not offer any support for unsupported applications or Plugins. Using SSH is at your own risk!

Only install app's to the seedit4me folder if you install to root this can fill up the small root area causing issues with your box

You can change the config files of your seedbox at your own risk

Also you can NOT change the OS as this will cause errors and the seedbox will just be formatted by staff 

we run on ubuntu 18.04 LTS 

As of June 23rd 2022 All new seedboxes or reinstalls will be on 20.04 ( you can not update from 18.04 to 20.04 your box needs to be formatted )

All seedboxes are behind a nat firewall you can open up custom ports in advanced you can NOT pick your ports or edit system ports.

If you install any program or app that puts unacceptable load on the seedbox your seedbox will be disabled or formatted to fix this.

Do not install things like Docker or Virtual box these programs will NOT work on the seedbox and we will have to format your box!!!!!

By editing any files on your Seedbox via SSH you can cause other app's on the dash to error or fail, Once again we will not support this do NOT use SSH unless your 100% sure of what you are doing !!

Seedit4me does NOT allow any Crypto Mining / Bots or Money making app's  on our servers for Any reason if a client is found to be running any mining/bot software there seedbox will be formatted on the spot with no warning !!! 

No. All seedbox come with Ubuntu 18.04 Upgrading this to higher or changing the OS causes issues with our systems 

If a client does change the OS on there seedbox we will format the seedbox without warning

As of June 23rd 2022 All new seedboxes or reinstalls will be on 20.04 ( you can not update from 18.04 to 20.04 your box needs to be formatted )

We do not count downloaded data this means any data you download to your seedbox. All Outgoing data is counted this can be Torrent, FTP , Plex ect if the data is Out going from your seedbox it is counted.

Yes you can make a request here Once a request is made if the app is stable and can be added without causing issues to other app's we will do our best to add it when we do system updates

One or more of these reasons can apply to why this application was removed The application is unstable. The application is severely out of date or no longer maintained, which causes us a severe headache when it comes to supporting it. While not a primary factor, this is very often a very strong support to other reasons. The application has reached its EOL, and a newer version is available as a separate package 

 We're sorry if this causes you any inconvenience.

No, Sidekick and chaos plans were never designed to allow SSH this can not be added for any reason, Neither can staff make edits for you via SSH.

If you need SSH access then you would need to look at upgrading to a plan that allows this.

All 10Gb plans have NVMe cache hard drives  while your data is stored on your sata drives when your downloading/uploading it will use the NVMe cache to pick your speeds up.

You do not have direct access to the NVMe drives this is dealt with by the system, At this time we do not offer NVMe only plans due to the high cost and spaces limits of these harddrives

It depends on the app you want to update below is a guide on this 

Torrent clients can not be updated we have locked them to the most stable version (if you have ssh on your plan you are welcome to update these yourself but if it breaks the client or your seedbox you will need to repair this or format we offer no support or advice for custom changes)

App's like Plex you just need to click the Update button on your main dash it will pull the newest updates for your OS  and plex 

App's Like Sonarr, Radarr, Prowlarr, Sab etc you can update within the app under the update tab ( Make sure to make a backup of the app first you can do this within the app if the update fails or breaks the app you just reinstall it and use your backup to restore)

Some other app;s have a Update button on the app tile you can use this and as long as there is a version that is stable and tested it will update your app for you

And last some app's do not have update buttons and will not update via the main update button this will be due to them being locked to there current version either due to the updates having issues or causing  conflicts with other app's, When we have tested and made sure the update does not cause issues we will add it to the main update button ( Once again your more then welcome to try to update via ssh but we will offer no  support or advice if this breaks something )